Refund Policy

We strive to ensure that your shopping experience is as best as it can be. We understand there may be instances where you need to return an item, therefore we try to make this as easy as possible. Please review our returns policy below for information on the return timeframe and procedures.

You have 30 days from the date of receiving your order to initiate a return. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Customers are responsible for the cost of return shipping unless the item is due to an error on behalf of Monblari or due to an item defect, which shall be agreed with our customer service team prior to the return. It is essential to obtain a return authorisation before sending back any items. Unauthorised returns may not be accepted.

Please contact us at service@monblari.co.uk to advise that you wish to return your item(s). Refunds will be processed within 30 business days after we receive the returned item.

When returning goods to us please include a copy of your invoice, cancellation notice (where applicable), or a written note of your name, address, e-mail address, order number, and reason for return. This will speed up the processing of your return.

Please check each item is as ordered and appears in good condition. In the instance that you receive damaged goods, you must notify us in writing by email within 48 hours from the day after delivery.

By making a purchase with us, you acknowledge and agree to abide by our Returns Policy above.

This policy sets out the conditions under which orders may be cancelled, products may be returned, and refunds may be issued for purchases made from MonBlari.

24-hour free cancellation

30-day return window

CANCELLATION

24-hour cooling-off period

Orders may be cancelled free of charge within 24 hours of placement by contacting us by email.

If your cancellation request is approved within this timeframe, you will receive a 100% full refund for the order.

After 24 hours, orders cannot be cancelled.

RETURN WINDOW

Within 30 days of receipt

Eligible products may be returned within 30 days of the date you receive the goods.

Prior authorization from MonBlari is required.

RETURN ELIGIBILITY &AMP CONDITIONS

We accept returns of products that meet the conditions set out in this Policy. Customers are entitled to request a return within 30 days from the date of receipt of the goods.

To request an exchange or refund, you must provide:

  • A valid order number.
  • Clear photos of the product and the outer packaging.

The returned product must meet all of the following conditions:

  • The product has not been installed and has not been used.
  • The product remains in its original packaging and the packaging is intact and not damaged.
  • All accessories are complete (including all complimentary accessories, tools, and any other included components).
  • The product has not been altered in any way (including but not limited to cutting, drilling, refinishing, or similar modifications).
  • The return request is submitted within 30 days from the date you receive the goods.

If any of the above conditions are not fulfilled, MonBlari will not be able to process a refund.

To initiate a return request, please contact our Customer Service team at service@monblari.co.uk.

RETURN REQUESTS WE CANNOT ACCEPT

The following items or situations are not eligible for return or exchange and will be refused:

  • Products returned without our prior explicit approval or without a valid return authorization.
  • Products for which the return or exchange request is made more than 30 days after the date of receipt.
  • Products showing obvious signs of use, installation, damage, cleaning, or re-installation.
  • Customized products and clearance or final-sale items.
  • Items explicitly marked as non-returnable and any free gifts or promotional items.
  • Parcels sent back using freight-collect / cash-on-delivery services. We do not accept freight-collect return shipments; all return shipping costs must be prepaid by the customer.

UNDELIVERABLE & REFUSED PARCELS

If delivery fails due to refusal of the parcel, an invalid or incomplete address, no one being available to sign for the delivery, or similar reasons resulting in re-delivery or cancellation of the order, any additional handling fees and shipping costs incurred shall be borne by you.

If you wish to return the goods and receive a refund, you must first receive the goods and then contact us to obtain return instructions. Returns shipped back without prior communication or without following our instructions may be lost, and in such cases we will not be able to process a refund.

DAMAGE DURING INSTALLATION

MonBlari is not responsible for any damage that occurs during the installation of the product, including but not limited to breakage, cracks, scratches, or other damage caused during installation or re-installation. In such circumstances, we do not provide compensation and will not offer returns or exchanges for damage arising from installation.

REFUND PROCESS

The refund process generally follows the steps below:

  1. Please contact us via email at service@monblari.co.uk to submit a return request and clearly state the reason for the return.
  2. Provide supporting evidence, including clear photos and, where possible, videos showing the product and its outer packaging.
  3. Internal review: After your return request is submitted, we will review the information within 48 hours and confirm whether the return is approved and how it should be handled.
  4. Return transit: Please allow 7–14 business days for your return shipment to arrive at our designated warehouse. Once received, our team will inspect the product and process it back into stock.
  5. Refund issuance: After the returned goods have been confirmed and accepted, we will initiate the refund process. You can expect to receive the refund from your financial institution within 7 business days, depending on your bank or payment provider.

Return frequency limitation: Each customer is entitled to one return within any 30 days period.

This Return & Refund Policy applies to purchases made directly from MonBlari. MonBlari reserves the right to update or amend this Policy from time to time. For any questions, please contact our customer support team before placing your order.